The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty.

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This product cannot be identified by Serial Number alone. The user end is similar in appearance. Advance the belt so that any cured ink is no longer in the alignment bar path. In Figures 3 and 4, the input roller assembly has been removed for clarity.

In the following figures, only the service end of the printer is illustrated. Javascript is disabled in this browser. This page requires Javascript. Do not attempt to remove the input roller assembly. The alignment bar hit something while moving message appears on the control panel when the alignment bar is unable to move normally.

HP Scitex FB500 Industrial Printer Troubleshooting

Detail of the service-end alignment bar lifting assembly. By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy vb500. Compare the position of the alignment bar strip against the strips in the other lifting assemblies and reposition it as necessary.

Select from the products you own.

See your browser’s documentation for rb500 instructions. Javascript is disabled in this browser. Modify your browser’s settings to bp Javascript to execute.

Europe, Middle East, Africa. If The alignment bar hit something message continues to appear on the control panel after cleaning and troubleshooting the printer, then the alignment bar may require recalibration. Service-end view of lifting assemblies. To test the lift assembly motion, have one person operate the control panel while a second person observes the mechanical motion of the lift assembly.


Unable to determine warranty status.

Product sold by third party: This is the most common cause of The alignment bar hit something message. Thus, the warranty has been removed from this product. Any warranty support needed would be completed by the third party that sold the product. Product sold without warranty: Warranty withdrawn refurbished product: We are unable to determine your warranty status for the product and serial number provided.

Warranty removed from product: Asia Pacific and Oceania. Modify your browser’s settings to allow Javascript to execute. This page requires Javascript. As the alignment bar moves downward, it reaches a build-up of ink and cannot move any farther.

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One or more of the values entered is not permitted. It matches the product: Accessing lift assemblies in HP Scitex FB and FB printers To inspect the alignment bar lifting mechanisms for any problems, the user and service endcaps must be removed for access. Ensure that the encoder strip 4 in Figure 3 is properly positioned in its holder.

Remove the fasteners in both the service and user endcaps. See the following section for details on accessing the lift assemblies and components.


HP Scitex FB Industrial Printer Troubleshooting | HP® Customer Support

Any warranty support needed would be completed fb5000 the reseller that sold the product. See your browser’s documentation for specific instructions. Please enter a Product Number to complete the request. The encoder strips for the lift motors are dirty, out of place, or otherwise not allowing for normal operation.

The Virtual Agent is currently unavailable. There is a build-up of of cured ink on the media belt. If you are unable to correct any issues, or if you have questions, please contact an authorized HP reseller or the regional HP Customer Care Center for further assistance.

Please use the product number and serial numbers of the new product to validate warranty status. Check both ends of the bar and both h assemblies user end and service end for any mechanical problems and correct any issues. Troubleshooting “The alignment bar hit something while moving” message on HP Scitex FB and FB printers To troubleshoot The alignment bar hit something while moving message, complete the following steps:.

Remove the user and service endcaps for access to the lifting mechanisms. Clear the alignment bar path of any foreign objects, such bf500 a piece of media.